{"id":596,"date":"2019-03-27T10:05:00","date_gmt":"2019-03-27T16:05:00","guid":{"rendered":"http:\/\/agencia.252.com.mx\/home\/vicky-la-chatbot-de-la-cdmx\/"},"modified":"2019-03-27T10:05:00","modified_gmt":"2019-03-27T16:05:00","slug":"vicky-la-chatbot-de-la-cdmx","status":"publish","type":"post","link":"https:\/\/agencia.252.com.mx\/home\/vicky-la-chatbot-de-la-cdmx\/","title":{"rendered":"\u00a1Vicky! La Chatbot de la CDMX"},"content":{"rendered":"

Visitas: 53<\/p>

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<\/a><\/div>\n
<\/div>\n
Por: Nacho C.<\/o:p><\/span><\/div>\n
Ciudad de M\u00e9xico a 27 de marzo del 2019.-  <\/span>Bajo el nombre de \u201cVictoria\u201d, el gobierno de la Ciudad de M\u00e9xico dise\u00f1\u00f3 un chatbot, un asistente inteligente que funciona para las redes sociales Facebook, Twitter y el canal de mensajes SMS para atender las quejas ciudadanas.<\/span><\/div>\n

<\/a> <\/o:p><\/span> <\/p>\n

El prop\u00f3sito es generar una interacci\u00f3n personalizada a cada ciudadano respecto a quejas y denuncias en los distintos temas relacionados con servicios p\u00fablicos, seguridad p\u00fablica, pagos y tr\u00e1mites diversos, asegur\u00f3 el Gobierno de la CDMX al presentar el programa. <\/o:p><\/span><\/div>\n

<\/span><\/div>\n
\u201cVictoria\u201d es un chatbot para la ciudad, creada en una plataforma digital para el registro de servicios faltantes y ofrecer informaci\u00f3n relacionada con el gobierno central y dar respuesta a las mismas a la brevedad posible, inform\u00f3 Eduardo Clarck, Director General de Tecnolog\u00eda e Inteligencia  <\/span>de la Agencia Digital de Innovaci\u00f3n del gobierno capitalino.<\/o:p><\/span><\/div>\n

<\/span><\/div>\n
El chatbot interact\u00faa en redes sociales; v\u00eda Facebook, mediante la cuenta de la Jefa de Gobierno, Claudia Sheinbaum por Twitter con mensajes directos de la Jefatura de Gobierno y del SMS a trav\u00e9s del n\u00famero 30303, mediante el cual cualquier ciudadano puede mandar la palabra \u201cVictoria\u201d para iniciar su reporte. <\/o:p><\/span><\/div>\n

<\/span><\/div>\n
<\/a>\u201cHola me llamo Victoria, soy la robot que ayuda a la Jefa de Gobierno a atender las solicitudes de los ciudadanos\u201d; responde el personaje al ingreso en su plataforma; en tanto aparece debajo una lista de opciones de lo que puede solicitar un ciudadano con la leyenda \u201cen qu\u00e9 puedo ayudarte\u201d.<\/o:p><\/span><\/div>\n

<\/span><\/div>\n
Clarck, detall\u00f3 que para iniciar una conversaci\u00f3n en Facebook lo que debe hacer el usuario es ir a la p\u00e1gina de las dependencias y mandar un mensaje y comenzar la conversaci\u00f3n.<\/o:p><\/span><\/div>\n

<\/span><\/div>\n
Se\u00f1al\u00f3 que el chatbot actualmente da tr\u00e1mite a funcionalidades para pagos, directorio de funcionarios, levantar denuncias y quejas, as\u00ed como dar informaci\u00f3n de apoyos a programas.<\/o:p><\/span><\/div>\n

<\/span><\/div>\n
Para el registro de la queja o denuncia se genera un correo electr\u00f3nico el cual env\u00eda la respuesta indicando qu\u00e9 \u00e1rea atender\u00e1 la solicitud, marcado con un n\u00famero de folio, para darle seguimiento a trav\u00e9s de Locatel.<\/o:p><\/span><\/div>\n

<\/span><\/div>\n
Otros de los servicios que presta \u201cVictoria\u201d, es verificar el predial, la tenencia, infracciones, agua e informaci\u00f3n de apoyos, programas, servicios.<\/o:p><\/span><\/div>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Visitas: 53 Por: Nacho C. Ciudad de M\u00e9xico a 27 de marzo del 2019.-  Bajo el nombre de \u201cVictoria\u201d, el gobierno de la Ciudad de M\u00e9xico dise\u00f1\u00f3 un chatbot, un asistente inteligente que funciona para las redes sociales Facebook, Twitter y el canal de mensajes SMS para atender las quejas ciudadanas. El prop\u00f3sito es generar […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[69],"tags":[],"class_list":["post-596","post","type-post","status-publish","format-standard","hentry","category-cdmx"],"yoast_head":"\n\u00a1Vicky! 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